By booking a session at SaddleUpSauna, you agree to the following terms and conditions:
- Booking Confirmation: All bookings must be confirmed with full payment at the time of reservation. Confirmation will be sent via email. Please ensure your contact details are accurate.
- Arrival Time: Guests must arrive before their scheduled session. Late arrivals may result in reduced session time or cancellation without refund.
- Cancellations & Rescheduling: Cancellations or rescheduling must be made at least 24 hours in advance to receive a full refund or to reschedule without penalty. Changes made within 24 hours of the booking will be non-refundable.
- No Shows: Failure to show up for your appointment without notice will be considered a no-show and is non-refundable.
- Group Bookings & Private Sessions: A valid credit card may be required to secure larger group or private bookings. Specific terms for group bookings may vary and will be outlined during the reservation process.
- Refunds: Refunds will only be issued to the original payment method and may take 5–10 business days to process.
- Use of Facilities: All guests must comply with our Sauna Terms and Conditions. Failure to follow posted rules or staff instructions may result in being asked to leave without refund.
- Right to Refuse Bookings: We reserve the right to refuse or cancel a booking at any time for reasons including, but not limited to, inappropriate behavior, breach of terms, or facility maintenance.
By completing your booking, you confirm that you have read, understood, and agreed to these terms.